Monastery ships to residential and business addresses within the domestic United States and U.S. Territories using USPS as our exclusive shipping carrier. All domestic orders ship for free. You will receive tracking via email once your order has shipped.
We deliver across the United States as well as the U.S. Territories from Monday to Friday, except public holidays.
Additionally, we offer shipping via Passport to all residential and business addresses around the Globe with responsibility of our customers to pay all shipping, delivery, duties & tax costs associated with their orders.
Customers that are outside the United States & Territories may place an order on monasterymade.com and will be prompted with a shipping and taxes/duties rate through Passport calculated at checkout. Global customers are responsible for import duties and taxes.
At this time, we cannot honor Returns or Exchanges to our customers that place orders on monasterymade.com outside the United States.
DAMAGES AND MISSING ITEMS
If, upon delivery, you find that your order is damaged or missing, please reach out to our customer service team at firstname.lastname@example.org right away.
A team member will provide you with the next steps to replace or refund your product.
At this time our products are final sale and not eligible for return.
If you believe your product to be defective please email email@example.com. Please provide the order number, name associated with your order and what's happening. We will follow up by email with next steps.
We understand that skincare can be complicated and want you to love your Monastery products. To help guide you on choosing and using the right product we encourage you to first reach out to our estheticians via firstname.lastname@example.org . Our professionals can help guide toward the best regimen for your skincare needs. We want you to feel confident in your purchase and are here to guide you through the process. We encourage you to start with our Discovery Kit to ensure the products are right for you. With any purchase on our website, we offer samples if you are unsure.
For additional questions email us at: email@example.com